Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.quenvora.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (213) 739-2253. Provide your order number and reason for return. We will provide return instructions and a return authorization if applicable.
Return Shipping
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and insuring the package, as we are not liable for lost return shipments.
Refunds
Processing Time
Refunds are processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Partial Refunds
Partial refunds may be issued if returned items show signs of use, damage not present at shipment, or missing components.
Exchanges
Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item. If the replacement is unavailable, we will issue a refund.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected] or +1 (213) 739-2253. Provide photos of the damage and your order details. We will arrange a replacement or refund at our discretion.
Customer Responsibilities
You are responsible for:
- Ensuring return items are securely packaged to prevent damage
- Providing accurate contact and order information
- Complying with all terms in this policy
Policy Changes
We reserve the right to modify this policy at any time. Changes will be effective upon posting to https://www.quenvora.store. Continued use of our services constitutes acceptance of revised terms.
Contact Information
For questions about this policy, contact us at:
- Email: [email protected]
- Phone: +1 (213) 739-2253
- Address: 1230 Southeast 11th Way, Los Angeles, California 90076, United States